1Password upgrade policy
I am currently using another password manager (both on Mac and Windows). I've been testing and evaluating 1Password and I like it a lot. I would like to purchase a license, at least on the Mac, however, before I do that I would like to know:
1) what is the upgrade policy for purchases from the AigleBits store vs. Apple App Store and
2) what is the upgrade policy in general for passing form one major version (e.g. 3.9) to a new major version (e.g. 4.0)
More precisely, if I buy a 3.8 (AgileBits) or 3.9 (Apple App Store) will I have to buy an upgrade licence when 4.0 comes out?
If yes, should I not rather wait and buy a 4.0 licence so that I have the benefit of free 4.xx releases instead of just a few free version for the 3.xx branch and then have to pay for an upgrade to 4.xx?
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2 Posted by Ben Woodruff on 14 Mar, 2012 03:58 PM
HI there,
Thanks for taking the time to write to us.
In general, "point" releases are free of charge (i.e. 1Password 3.6 -> 1Password 3.7), whereas "major" upgrades have a price tag associated (i.e. 1Password 2 -> 1Password 3). That said, the Mac App Store will be offering free upgrades to 1Password 4 for Mac to anyone who purchases 1Password 3.9 for Mac from them.
We don't have a release date at this point for version 4, so I would not jump to this conclusion quite yet:
Remember that we can number our updates as 1Password 3.11.1, for example. Just because we are at 1Password 3.8/3.9 does not necessarily mean 4.0 has to come next.
In any event, my recommendation would be to purchase from Apple in the Mac App Store. You essentially get two for the price of one.
I hope that helps. Should you have any other questions or concerns, please feel free to ask.
-- Ben Woodruff
Positive Experience Architect
AgileBits
http://agilebits.com/
http://twitter.com/1Password
3 Posted by intermedion on 14 Mar, 2012 04:28 PM
Thank you for the quick response, I appreciate it. I'll buy a licence from the Apple store. The free upgrade from 3.9 to 4.0 means that I will buy a licence now rather than wait.
4 Posted by Chris White on 14 Mar, 2012 04:37 PM
Hey intermedion,
I'm glad Ben was able to help you and on his behalf you are most welcome!
Please feel free to let us know if there's anything else we can help you with.
Chris White
AgileBits Support
Chris White closed this discussion on 14 Mar, 2012 04:37 PM.
intermedion re-opened this discussion on 14 Mar, 2012 04:47 PM
5 Posted by intermedion on 14 Mar, 2012 04:52 PM
I had just posted a follow up question - I guess it was ignored as the thread was just closed in the meantime. So here's the follow-up question again:
I purchased the Apple Store version and it got installed on my Mac with the demo version already installed.
How do I verify that the purchased version is the licensed one not the demo copy? I did not find a license info in the 1Password About menu or elsewhere?
Just to be on the safe side, should I delete the existing version and then re-install the App Store copy?
Thank you all for your help
6 Posted by Chris White on 14 Mar, 2012 05:03 PM
Hey intermedion,
Sorry about that, we're having a little bit of trouble with this support platform and are looking for a better solution.
Yes, you'll need to install the Mac App Store version and uninstall the trial version, we've got a guide that will walk you through the process here:
http://support.agilebits.com/kb/1password-39-for-mac-from-mac-app-s...
Please let me know if you run into any trouble!
Chris White
AgileBits Support
7 Posted by intermedion on 14 Mar, 2012 07:01 PM
Thank you for the response, there is a new snag: checking the link above...
"Make sure you have the latest version of 1Password 3.8 installed by using 1Password > Check for Updates. This will install the latest version of the 1PasswordAgent process. The latest version will automatically remove itself when the Mac App Store version of 1Password is started."
There is no >Check for Updates menu entry anywhere in the 1Password application, so I can not follow the instruction... The installed version of 1Password About info says: 3.9.4
Not sure what to do next. Should I remove 1Password using AppCleaner, for instance?
Also, is there a way to keep the data files for the passwords if I remove the application?
Ideally I'd want to have the option to install the data file on a USB key or an SD card so that I don't leave anything sensitive on my Mac(s).
8 Posted by Chris White on 14 Mar, 2012 07:13 PM
Hey,
It sounds like you've already got the Mac App Store version installed please take a look at your Applications folder and see if you have the 1Password app and a 1Password folder both in there?
Please do not use AppCleaner, we don't need to completely remove everything, just the wrong version.
If you drag 1Password into your trash it won't delete your data — just the app — unless you use something like AppCleaner or Hazel to cleanup afterward.
Apple has only given us limited options for where you can put your data and it isn't possible to store it on a separate disk on this version for now. However, your data is encrypted very securely and no one who gets ahold of your computer will be able to get in as long as you have a strong password and don't have 1Password set to unlock automatically.
To make sure you have a strong password please take a look at our article here:
http://blog.agilebits.com/2011/06/21/toward-better-master-passwords/
To adjust your security settings please open 1Password and goto 1Password > Preferences and then look at the options in the security section.
Thanks!
Chris White
AgileBits Support
System closed this discussion on 07 Jun, 2012 09:39 PM.
Steve re-opened this discussion on 19 Aug, 2012 02:02 PM
9 Posted by Steve on 19 Aug, 2012 02:02 PM
Will you offer free upgrades to 4 from purchases made in the agile bits web store for the Windows version?
10 Posted by Cynthia Cheney on 19 Aug, 2012 10:45 PM
When will the 3.9 version be available from your website?
Support Staff 11 Posted by Kyle Swank on 20 Aug, 2012 03:43 PM
Hi Steve and Cynthia,
The windows version is going to be on a completely different release cycle. The Windows version is actually version 1 right now. It's too early to say anything at all about the next version of the Windows app.
As for 3.9 for Mac on our website. That would be 3.8. They are the same app (save a few small differences) but the version numbers are different to help us keep track of which app it is. When troubleshooting we can tell the App Store version from the Website version just by the version number. This is key in helping customers correctly. Otherwise, 3.8 and 3.9 are identical.
I hope that helps!
Cheers!
Kyle Swank
AgileBits Support
12 Posted by Jackie C on 25 Aug, 2012 12:38 AM
This comment was split into a new private discussion: 1Password upgrade policy
I need to buy a family-pack license. It seems that it is only available from your website. Is that correct? If so, should I just wait for the next major version to be released before buying since it is stated above that 3.9 -> 4.0 will be free in the Mac App store, but doesn't mention that being true for your website.
Kelly Guimont closed this discussion on 26 Aug, 2012 11:09 PM.