Home → 1Password 3.8 for Mac (from AgileBits website) →

TD Bank

Admin Functions

• Remove

Anthony Sappraicone

20 Mar, 2012 04:13 PM

Td Bank still will not work at all. the login page is https://onlinebanking.tdbank.com/ I tried the auto save option, i turned off auto login, even set it up from scratch with auto login "never" then went direct to the site then clicked on 1pasword just fill in the info. when i manually hit login it tells me incorrect info. BUT trust me its not! for some reason it clears the password when using 1password. i can cut and paste the login & password with no problem and type it manually with no problem but does not work with your software.

1. 2 Posted by Eric Dobson on 21 Mar, 2012 06:49 PM

   

   Hi Anthony,

   Thank you for following up with these additional details.

   There are rare sites that simply won't work with 1Password because of how they are coded. It's possible this is one of those sites. It's hard to determine this for sure. All we can do is test, and that will only take us so far, since none of us here have TD Bank accounts.

   In doing some searching through other discussions, there is a fix that worked for one customer, though this was 5 months ago, so they could've very well changed the login page code since then.

   Please create a login manually using the Plus Button method outlined in Kyle's video from before. Then open the main 1Password application and navigate to this login item.

   Click the Edit buton below the login item, then in the bottom "All Fields" section, be sure that your username and password are checked appropriately on the right side, to designate which is which.

   Please let me know if these needed to be changed, and if it made a difference when trying to login.

   Thanks!
   Eric Dobson
   AgileBits Support

   Admin Functions

   • Split
   • Remove

2. 3 Posted by Anthony Sappraicone III on 21 Mar, 2012 07:15 PM

   

   I will try that when I get home tomorrow. Now don't get me wrong,
   1Password is the best software I have come across in a long time and use
   it, all day every day. Thank you for making such great software. I will
   let you know how the TD bank turns out in the morning.

   Admin Functions

   • Split
   • Remove

3. 4 Posted by Anthony Sappraicone III on 22 Mar, 2012 03:29 AM

   

   Hey Eric,
   No, I've tried that multiple times and still nothing. Alright, no worries.
   If you do get it please just let me know.

   Thanks,
   Anthony

   Admin Functions

   • Split
   • Remove

4. Support Staff 5 Posted by Khad Young on 22 Mar, 2012 05:30 AM

   

   Thanks for testing that. I can't promise a personal message if an update to 1Password (or something TD Bank changes on their site) resolves the issue for you, but please do contact us if you have any further trouble. In the meantime, make sure automatic updates are still enabled (the default) for the browser extension.

   We appreciate your patience. This is on our radar.

   ---

   Khad Young Forum Choreographer, AgileBits http://agilebits.com/support

   Admin Functions

   • Echo
   • Remove

5. System closed this discussion on 07 Jun, 2012 09:42 PM.

Comments are currently closed for this discussion. You can start a new one.