Home → 1Password 3.8 for Mac (from AgileBits website) →

Master Password

Admin Functions

• Remove

Arturo Barrera

12 Apr, 2012 12:30 AM

My master password won't work on my iMac, iPhone, or iPad. I'm 100% sure that I'm typing the passwords correctly. The passwords for my iMac, iPhone, & iPad are different (iPhone and iPad share the same password).

This morning everything was working correctly but later this afternoon the master password didn't work.

Please advise...

1. 2 Posted by Michał on 12 Apr, 2012 10:51 AM

   

   The same problem. I can't open the program, it says that master password is incorrect, but in safari everything works fine. My master password works, and open everything I need only in safari. In FireFox I don't see any button for 1password.

   Admin Functions

   • Split
   • Remove

2. 3 Posted by Stu Helm on 12 Apr, 2012 04:04 PM

   

   Arturo and Michal,

   Sorry to hear you're both having trouble with your master passwords, have you recently made any changes to your system, or do you use your 1Password data with Dropbox perhaps?

   ---

   Stu Helm
   Agile Crusader
   AgileBits

   http://support.agilebits.com
   http://twitter.com/1Password

   Admin Functions

   • Split
   • Remove

3. 4 Posted by Michał on 13 Apr, 2012 07:30 AM

   

   I'm using 1password only on my macbook pro. Only changes I've made were system updates via apple sofware. I'm still using osx 10.6.8, maybe that's the problem? But for me it's weird that my master password works fine only in safari.

   Admin Functions

   • Split
   • Remove

4. 5 Posted by Arturo Barrera on 13 Apr, 2012 03:46 PM

   

   I just decided to start over, luckily I wrote down all my passwords. I've started the process on my iMac but how do I update my iPhone and iPad? I'm using Dropbox to sync the files. Its still asking for my previous information.

   Thanks.

   Admin Functions

   • Split
   • Remove

5. 6 Posted by Chris White on 13 Apr, 2012 09:48 PM

   

   Hey Arturo,

   If you're also having trouble with the master password on your iOS devices the best thing to do is just reinstall 1Password.

   Here's the process for reinstalling 1Password on your iOS device:

   1. Hold down on the 1Password icon until all of the apps start to jiggle.
   2. Press the ( X ) button for 1Password and confirm that you do want to delete the app.
   3. Launch the App Store and then go to your Purchases section. On an iPad it's a tab along the bottom and on an iPhone it's under the Updates tab.
   4. Find 1Password in your list of purchased items and click on the install button, as long as you've previously bought 1Password you will not be charged again.

   Now you can set it up just like you would with a fresh new device, give it your Dropbox information and let it begin syncing your new data over.

   I hope that helps, if you run into trouble please let me know and we'll work from there.

   Chris White
   AgileBits Support

   Admin Functions

   • Split
   • Remove

6. System closed this discussion on 07 Jun, 2012 10:21 PM.

7. allison re-opened this discussion on 27 Jul, 2012 02:58 PM

8. 7 Posted by allison on 27 Jul, 2012 02:58 PM

   

   This comment was split into a new private discussion: Master Password

   I am having this problem but slightly different. I have 1password on my iPhone and my Mac and everything is working fine, but I just installed it into Chrome and it wont let me access it. I put in my password and it says Connecting : 1 ....2....all the way up to the 50's before I cancel it. Wondering if this is a Master Password problem or something else!?!?

   Thanks!

   Admin Functions

   • Remove

9. System closed this discussion on 07 Sep, 2012 03:01 PM.

Comments are currently closed for this discussion. You can start a new one.