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christi

27 Apr, 2012 05:59 PM

A few weeks ago, I got a message about 1Password, but I did not fully read it as I was in a hurry, clicked on something, and since then my Mac toolbar icon has a circle and slash, and if I click on it, I get a message that says: You can't open the application 1Password because it may be damaged or incomplete.

My iphone version is working fine but how do I fix my Mac version?

1. 2 Posted by Stu Helm on 27 Apr, 2012 06:21 PM

   

   Hi Christi,

   It sounds like somehow your 1Password installation has become damaged, the best option is to reinstall it as such:

   1. Visit the 1Password download page at http://agilebits.com/downloads
   2. Click on the "Download Now" button under "1Password 3 for Mac"
   3. Quit your web browser and 1Password, if it's running
   4. Drag the newly downloaded version of 1Password to the same location as any previous one -- replacing it
   5. Run 1Password at least once and then your web browser

   Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.

   I hope that helps,

   ---

   Stu Helm
   Agile Crusader
   AgileBits

   http://support.agilebits.com
   http://twitter.com/1Password

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2. System closed this discussion on 08 Jun, 2012 06:30 PM.

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