Support Staff2 Posted by Kyle Swank on 08 May, 2012 01:30 PM
Thanks for taking the time to contact us with your questions.
Believe it or not, you should only be able to access the database
file for the account you're currently on. That means that "Dpers"
should only be able to access its own datafile, and "Dbus" should
only access its datafile.
The way this works is that a "helper" application runs in the
background. This is run by the user when they are logged in. It is
done automatically and it opens the users database file. Now, if
you were using Dropbox to share (Dropbox installed for BOTH users)
then you could share 1 data file between the two users. But they
wouldn't be able to have separate data at all. It is an all or
Now, what I think is happening here is that at one point you
actually used the same data file and then changed it on the Dbus
account and the Chrome extension is still using the old data
To fix this, simply uninstall the extension from Chrome on Dbus,
then re-install it:
System closed this discussion
on 20 Jun, 2012 03:40 AM.
Kyle Swank re-opened this discussion
on 21 Jun, 2012 01:27 PM
Support Staff5 Posted by Kyle Swank on 21 Jun, 2012 01:27 PM
I've re-opened the original discussion. There was over 6 weeks
of inactivity and we close discussions after 6 weeks of no new
comments. I'm really sorry for the trouble. If this happens again
I'd suggest just opening a new ticket. We can review your old
tickets in the system and just use the new discussion.
I'm sorry you're still having trouble with this. But I assure
you, the way you're seeing things is not how it is designed to
work. I use two users on my computer and their data is completely
separate and distinct. So, it sounds like you have some very
strange setup that is causing some sort of conflict.
On the login that is giving you trouble, I'd like to ask you to
create a Diagnostics Report. They are easy to generate and allow us
to take a peek under the hood and see what's happening behind the
scenes. To help you create a diagnostics report we have written a
guide that you can view here:
Please note that there are two sections on that page. One for
users that purchased from the Mac App Store, and a second section
for users that downloaded from our website. Please make sure you
read the right section.
Once you've created the report we'd just like to have you attach
it to the website below: