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Web page freezes in Chrome

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JP

11 May, 2012 03:57 PM

Hello,
I have 1Password 3.8.19 for Mac and run Chrome 18.0.1025.168. 1Password freezes my webpage (not the browser or the computer) when it wants me to save a new user/pass but the master password has timed out. (I go to a website and enter a user/pass for something, then the 1password auto-save shade pops up and says "do you want to save..." but says "enter master password." While this shade is visible, the mouse-click in the browser window is not operative. I can close the auto-save shade, enter the master password, click back to the finder or another app, but not within the window. Any ideas?
Thanks

1. 2 Posted by Chris White on 11 May, 2012 05:14 PM

   

   Hey JP,

   I'm sorry to hear you're having that trouble! That's a new one for me, let's see if we can't get to the bottom of this and get you up and running correctly.

   Does this happen on every site or this one instant? If it's just one site could you please send along the URL?

   If you test this in Safari does it do the same thing or work properly?

   I'd like to have you generate a Diagnostics Report for us so that we can take a look behind the scenes to figure out what's going wrong. To generate a Diagnostics Report please follow the instructions here:

   http://support.agilebits.com/kb/troubleshooting/create-a-diagnostic...

   Note: There are two sets of instructions in this guide for different versions of 1Password. Since you have the version from our website please follow the second set of directions.

   Once you've generated the report please attach it here:

   http://support.agilebits.com/discussions/1password-38-for-mac-from-...

   Thanks!

   Chris White
   AgileBits Support

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2. System closed this discussion on 22 Jun, 2012 05:20 PM.

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