Since our responses include instructions for doing things on
your computer and frequently include references to illustrated
guides and/or screencasts, we have found that providing support
over the phone is counter-productive and frequently more
frustrating for our customers. Through experience, we've found it
to be neither efficient or effective. It is next to impossible to
analyze a diagnostic report over the phone. :)
Additionally, because we are a small team, our support is
generally limited to e-mail so that we can respond to all enquiries
in a timely manner. We would be happy to assist you in any way we
can, via email.
I promise it is live people that are here to help. ;)
The problem: I think I have numerous copies of 1 Password on my
Mac. I cannot
download the extension for Safari and I think when I click install
it might do so
but to another copy that isn't being used.
Without a one on one, I will try totally deleting 1 password and
its 77 files. Then do a reload. Would I need a new serial number?
password? have to pay again?
Support Staff4 Posted by Kyle Swank on 23 May, 2012 03:19 PM
1Password stores its data in a separate location from the
application. So, as long as you just remove the 1Password
applications and don't delete any other files related to 1Password
you will be fine.
Is there a reason why you think you have multiple copies of
1Password installed? There really should only be 1 copy of
1Password located in your Applications folder. If you find any in
the Downloads folder, or on your Desktop, those should be
So long as you do not delete the other files related to
1Password, do note that some users use applications that help
"clean up" deleted applications. I suggest not electing to let
these applications delete additional files and instead leave them.
Just remove the applications themselves.
If you do that, then you shouldn't need to enter your license
key, or data again. Either way though, you won't need to repurchase
Thank you for the email. Maybe we can work through this. I do not have 1Password in my Application folder, looked. When I do a search it shows a million
files on Densmore's iMac.
I have to go to work for the next few hours, but really want to continue this so will be back as soon as possible.
Thanks for the screenshots, but in your Applications folder, if
it's alphabetical, you'll see 1Password at the very top, which
isn't listed in what you sent.
If you look at the very very top, do you have 1Password up
there? If not, and you search for 1Password.app do you find it in
another folder someplace? Let us know and we'll help you get your
installation all sorted out.