Live Person
I would like support from a live person or live chat regarding 1 Password. Anyone have a phone number?
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I would like support from a live person or live chat regarding 1 Password. Anyone have a phone number?
Comments are currently closed for this discussion. You can start a new one.
2 Posted by Ben Woodruff on 23 May, 2012 02:39 PM
Hi there,
Thanks for taking the time to write to us.
Since our responses include instructions for doing things on your computer and frequently include references to illustrated guides and/or screencasts, we have found that providing support over the phone is counter-productive and frequently more frustrating for our customers. Through experience, we've found it to be neither efficient or effective. It is next to impossible to analyze a diagnostic report over the phone. :)
Additionally, because we are a small team, our support is generally limited to e-mail so that we can respond to all enquiries in a timely manner. We would be happy to assist you in any way we can, via email.
I promise it is live people that are here to help. ;)
--
Ben Woodruff
Positive Experience Architect, AgileBits
3 Posted by cjdensmore on 23 May, 2012 03:01 PM
The problem: I think I have numerous copies of 1 Password on my Mac. I cannot
download the extension for Safari and I think when I click install it might do so
but to another copy that isn't being used.
Without a one on one, I will try totally deleting 1 password and its 77 files. Then do a reload. Would I need a new serial number? password? have to pay again?
Judy
Support Staff 4 Posted by Kyle Swank on 23 May, 2012 03:19 PM
Hi Judy,
1Password stores its data in a separate location from the application. So, as long as you just remove the 1Password applications and don't delete any other files related to 1Password you will be fine.
Is there a reason why you think you have multiple copies of 1Password installed? There really should only be 1 copy of 1Password located in your Applications folder. If you find any in the Downloads folder, or on your Desktop, those should be deleted.
So long as you do not delete the other files related to 1Password, do note that some users use applications that help "clean up" deleted applications. I suggest not electing to let these applications delete additional files and instead leave them. Just remove the applications themselves.
If you do that, then you shouldn't need to enter your license key, or data again. Either way though, you won't need to repurchase again.
Cheers!
Kyle Swank
AgileBits Support
5 Posted by cjdensmore on 23 May, 2012 03:26 PM
Thank you for the email. Maybe we can work through this. I do not have 1Password in my Application folder, looked. When I do a search it shows a million
files on Densmore's iMac.
I have to go to work for the next few hours, but really want to continue this so will be back as soon as possible.
6 Posted by cjdensmore on 23 May, 2012 03:30 PM
7 Posted by Kelly Guimont on 23 May, 2012 03:57 PM
Hi Judy,
Thanks for the screenshots, but in your Applications folder, if it's alphabetical, you'll see 1Password at the very top, which isn't listed in what you sent.
If you look at the very very top, do you have 1Password up there? If not, and you search for 1Password.app do you find it in another folder someplace? Let us know and we'll help you get your installation all sorted out.
Thanks,
Kelly Guimont
Support Jedi
http://agilebits.com
8 Posted by cjdensmore on 23 May, 2012 09:15 PM
AS you see: I do not have 1 Password in my applications file. Help, Judy
Begin forwarded message:
From: Kelly Guimont <[email blocked]>
Subject: Re: Live Person [1Password 3.8 for Mac (from AgileBits website)]
Date: May 23, 2012 8:57:31 AM PDT
To: [email blocked]
9 Posted by cjdensmore on 23 May, 2012 09:18 PM
When I do a search, this is what I get.
Begin forwarded message:
From: Kelly Guimont <[email blocked]>
Subject: Re: Live Person [1Password 3.8 for Mac (from AgileBits website)]
Date: May 23, 2012 8:57:31 AM PDT
To: [email blocked]
10 Posted by Ben Woodruff on 24 May, 2012 02:20 AM
Thank you for the screenshots! Can you please try dragging the 1Password.app file from the search results into the Applications folder? Once completed:
http://agilebits.com/downloads
Your information is stored in a data file separate from the application (1Password.agilekeychain), so it will not be harmed by this procedure.
I hope that helps. Should you have any other questions or concerns, please feel free to ask.
--
Ben Woodruff
Positive Experience Architect, AgileBits
System closed this discussion on 05 Jul, 2012 02:20 AM.