Every few weeks since Lion came out I give Safari another
chance, but every time there is some problem with 1Password. This
time I'm getting the initializing thing. Is 1Password ever going to
work with Safari again, or will it be vaporware forever?
Hi, Jens, Mark, and Walter. I'm sorry for the trouble you're
having. If you've already tried deleting the Safari extension and
reinstalling it, it sounds like this might be a permissions issue.
Using your browser, please download a standalone tool to run from
the following link: http://i.agilebits.com/ms/tools/reset_folder_permissions.zip
After the download is complete, use the Finder to locate it in
your browser's download folder. If the browser has not already
expanded the ZIP archive file then please double-click it to force
it to be expanded.
The result will be a Unix Executable File script named
reset_folder_permissions. Double-clicking that script file will
cause a Terminal utility window to appear, and the tool will run it
for you. You will be prompted to enter your OS X Admin password
(what you would use to login to your Mac's account, or to install
Any output seen in the Terminal window may help to determine
additional problems with permissions on your system that could
impact 1Password. Please copy the entire output (easy way:
Command-A, followed by Command-C) and paste it into a response for
us to look at.
It may be that running this script will allow the extension to
get its components into place and start properly.
I hope that helps. Please let us know if we can be of further
6 Posted by walter rohrbach on 27 Nov, 2011 02:04 PM
thanks for your help, but no luck at all. Could it be that my OS and Safari are in German ?
here is the copy of the terminal output:
> Last login: Sun Nov 27 14:28:44 on console
> MacBook:~ wr$ /Users/wr/Desktop/reset_folder_permissions ; exit;
> Please report all output you see here!
> /Users/wr/Desktop/reset_folder_permissions standalone release 1.1.2
> Folder permissions will be reset to support 1Password
> Please ignore any messages like the following:
> chmod: No ACL present ...
> If prompted for a password, please enter your Mac OS X Admin password
> (it will not echo as you type, so just type it and press return at the end).
> The folder permissions have been reset.
> Please restart 1Password and any open browsers.
> Please copy the entire contents of this window (use Command-A, then Command-C)
> and paste that into a reply to [email blocked] so we can see it.
> Once you have done that you can press RETURN in this Terminal window to
> end the script.
> Press the RETURN key after copying the output:
Wait, is there anybody here that isn't running a German locale
on OS X?
Jens, are you also using OS X with German locale?
@Tagalloa, the extensions and its 1Password database are stored
in the separate folders for each browsers, so having it work in
Firefox doesn't exclude the possibility of a folder permission.
In order to help us narrow this down, we need you guys to send
diagnostic reports, so that we can look at it. Since this
discussion is public, I'd like to ask you all to send us your
report at support @ agilebits.com with a link to this
According to Jen's report, an older 1Password Agent (from the
older 1Password 3.8) is running next to 1Password Helper that's in
1Password 3.9. This can definitely block 1Password from working
correctly in Safari.
This can happen if 1Password 3.8 was not updated first before
upgrading to 1Password 3.9 as we made 1Password 3.8 smarter in the
later updates to kill itself when it detects 1Password 3.9 is
To fix this, please open Terminal.app in your
Applications > Utilities folder and then enter
the following command in one line;