Red Circle with Number 1 Inside
Hobbes
On one of my iMacs running OS X 10.6.8, the 1Password toolbar icon has a circle with a "1" inside it located to the upper right of the icon. What does the red circle indicate?
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2 Posted by Jamie Phelps on 13 Oct, 2011 01:42 PM
Hi, Hobbes. I'm sorry for the trouble. The badge on the button means that the extension can't connect to the 1Password helper process. Please launch 1Password and choose Help > Troubleshooting > Restart Helper. If you still have trouble, try resetting the folder permissions from the same menu and then restart the helper again.
I hope that helps. Please let us know if we can be of further assistance.
3 Posted by Jp on 16 Oct, 2011 08:57 PM
I am having the same problem, same OS version. I have no "Restart Helper" option in that menu.
4 Posted by Brent Young on 17 Oct, 2011 04:32 AM
Hey there!
Thank you for contacting us. I am sorry you are having this problem.
It sounds (and looks -- thank you!) like you are running a rather old version of 1Password, which would explain the missing Restart Helper/Agent option as well as why it might be malfunctioning in the first place. Just make sure 1Password is up to date (1Password menu > Check for Updates) and then install the latest Safari extension (1Password menu > Install Browser Extensions) and let me know if this resolves your issue.
Note: The update process will reinstall and restart the Helper/Agent, so there should be no need to do so again. Just make sure you restart your browser.
I hope this helps. If there is anything else we can do for you, please do not hesitate to ask. And, as always, thanks for using 1Password! :)
Brent Young
Agile Advisor
AgileBits, Inc.
https://agilebits.com/support
https://twitter.com/1password
5 Posted by Jp on 17 Oct, 2011 04:43 AM
Yup that did it. With all the auto-updating going on with the plugin, I never thought the application itself was not updating. It was 3.6.5. The problem cleared as soon as the app restarted. Thanks!
6 Posted by Brent Young on 17 Oct, 2011 04:50 AM
That's great, Jp!
Thanks for the update. I am glad it is working for you now. Maybe someday we will be able to have 1Password update automatically in the background, too, but those downloads are a bit bigger. ;)
If you need anything else, just ask. We are always here to help! :)
Brent Young
Agile Advisor
AgileBits, Inc.
https://agilebits.com/support
https://twitter.com/1password
System closed this discussion on 07 Jun, 2012 07:34 PM.