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Marcos

13 Oct, 2011 09:10 PM

Hello, I am using the 1password 3.8.8 for mac and after installing the extensions for safari and firefox, I can't unlock 1passorwd through the browsers. It always comes with the message that the my master password is wrong, but when I try to open the software clicking on its icon on my dock, the program opens normally with the same password.

Can you please help me ?

Thanks.

1. 2 Posted by Stephen Strum on 13 Oct, 2011 10:07 PM

   

   This comment was split into a new private discussion: MasterPassword

   I am having the same problem as Marcos. With tne 3.8.8 version and the browser ADD-ON that opens up the enter Master Password drop-down box, entering the password and clicking does NOTHING. Sometimes, after multiple tries it works. I then have to resort to opening 1Password via the Dock Icon and either manually entering the username and password or the drop-down box entry will work.

   I believe this is likely to be a BUG in this version and I am amazed that more people are not commenting about this. This has been a problem since this "upgrade".

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2. 3 Posted by Jamie Phelps on 13 Oct, 2011 10:20 PM

   

   I'm sorry for the troubles you're having, Marcos. did you recently change your master password? If so, please try deleting and reinstalling the 1Password extension in your browser and that should get things going for you.

   If that's not your situation, could you send us a screenshot of what's happening when you try to unlock? Also, if you can view it, please send along a troubleshooting report, which you can view from the 1Password extension's settings screen. Finally, a diagnostics report from 1Password's Help > Troubleshooting menu would be very helpful as well.

   I hope that helps. Please let us know if we can be of further assistance.

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3. 4 Posted by Marcos Fernandes on 14 Oct, 2011 12:38 PM

   

   Thanks, Jamie! I did change my password recently, but, let me ask you something. How can I delete 1 password extension from my browsers ? ( safari and firefox)

   Thanks.

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4. 5 Posted by Nik L. on 14 Oct, 2011 08:01 PM

   

   Hi, Marcos. Happy to help you with this.

   Safari

   1. Click Safari > Preferences > Extensions.
   2. Select 1Password extension and click Uninstall.

   Firefox

   1. Click Tools > Add-ons > Extensions.
   2. Locate 1Password in your list of extensions and click Remove.
   3. Quit Firefox.
   4. Open a Finder window and click Go > Go to Folder.
   5. Copy and paste the following, then click the Go button:
      ~/Library/Application Support/Firefox/Profiles
   6. Delete OnePassword.sqlite.

   To reinstall the extensions, visit our extensions page in Safari and in Firefox, and click to install the extension.

   Stephen, it sounds like you might be experiencing something different. Do you have Wondershare or something similar installed? If so, you may have encountered a software conflict and uninstalling the conflicting extension should resolve the issue for you.

   ---

   Nik L.
   Happiness Engineer, AgileBits
   http://agilebits.com
   http://twitter.com/1Password

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5. 6 Posted by Stephen Strum on 14 Oct, 2011 10:00 PM

   

   Nik,

   Went through the process per the URL you gave below and I do not think this is the root of my problem. I am a good detective and here's what I have discerned.

   From the browser, 1P does not open up if I click on the 1P icon once. But, voila, if I click on it twice, it does. That's one finding.
   Second, I have no other extensions in my Safari Preferences, Extensions, other than 1Password.

   So I wonder what this could be. Right now, I can live with doing two clicks on 1P.

   Stephen

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6. Support Staff 7 Posted by Khad Young on 15 Oct, 2011 01:41 AM

   

   That is certainly odd, Stephen. I've never heard of that before. Can you tell me what version of OS X, 1Password, and the Safari extension you are using?

   The first thing I would suggest is making sure you are up to date with 1Password, removing, and then reinstalling the extension.

   If you are still having trouble, could you please generate a Diagnostics Report?

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7. 8 Posted by Marcos Fernandes on 15 Oct, 2011 03:51 PM

   

   Thanks everybody. My problem was fixed after deleting and reinstalling the extensions.

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8. Support Staff 9 Posted by Khad Young on 15 Oct, 2011 10:37 PM

   

   That's great news. Thanks for taking the time to let us know. On behalf of all of us at AgileBits, you are quite welcome! :-)

   If we can be further assistance, please let us know. We are always here to help!

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9. System closed this discussion on 07 Jun, 2012 07:35 PM.

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