Sorry, but tried again with Chrome. Nothing worked. Also, can't seem to generate diagnostic report following the instructions.
Went to install extension on Safari. Thought I had but no 1password icon showing on Safari toolbar.
Most recent Firefox update doesn't support 1password.
So after using the application for 3+ years none of my browsers currently allow me to use it. Would love to continue to use it if someone can help me. I am using this version of 1password: Version 3.8.14 (build 31251)
Thanks for following up. I am sorry for the trouble.
1Password does indeed work with the latest versions of Firefox,
Safari, and Chrome. Unfortunately in order to help you with this we
really need more information, so that we can diagnose the problem
in the first place. This is where the Diagnostics Report comes
You say you were not able to generate one. Could you tell me in
detail what steps you are taking and what is or is not happening
the way you expected? Please let me know. I look forward to hearing
back from you. :)
Could you reinstall Chrome and see if that'll help. According to
the system logs, Chrome seem to be having some issues and also, it
doesn't appear to be installed in the Applications folder. I'm not
sure if you renamed Chrome or running Chrome from a different
Trash Chrome and then download a new copy from their site via
The good news is that the browser is now correctly installed and
so is the extension. It did sync the database correctly and it was
working in the background.
Close Chrome, open the main 1Password app, unlock it and then
open Chrome, does it show you anything at all?
If not, switch back to the 1Password app, and go to the
1Password Menu > Preferences > Security. Make sure both
"Disable automatic unlock" options are unchecked. Once you do that,
restart Chrome and see if it'll work.
I hope this helps, please let me know how it turns out.
I can't seem to get 1 password to load onto Firefox. I go to 1 password load browser extensions. I then click on Firefox and nothing is there. I've also gone to Firefox to look for the 1password extension and can't find it.
Once you arrive at our Extensions Download page, click on the
Download button next to Firefox 6+. This
will download our Firefox extension directly into Firefox, and you
will be presented with popup windows within Firefox asking for you
to confirm the installation. Please follow these prompts until our
extension is installed.
After doing so, please look for our "Key icon" to the right of
the address bar. This is the default location for our extension. If
you do not see it, and/or you have any other issues, please let us
Sorry to report that the issue with Chrome has re-surfaced, i.e., I can't produce a drop-down menu of log-ins after clicking the browser icon and entering the master password. No problems with my other browsers.
Does 1Password just hang when you try to enter the master
password? If so, let's try something different, open and unlock
1Password itself first, then restart Chrome, click the 1Password
icon, you should see your details.
If so, the next step is to click the Settings icon, represented
by a cog, and click the 'About' button, then the 1Password logo and
now uncheck 'Enable Unlock Animations'. That should fix things for
Do keep us posted, I believe Dave is going to remove animations
completely as this has caused so many issues, they were a nice
touch and provided visual feedback but at the same time performance
has to come first.