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1Password stopped working in Chrome

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Kevin Kemmerly

24 Jan, 2012 10:21 PM

Hi there,

1P has stopped working in Chrome. My current version is Version 3.8.14 (build 31251) and I'm on 10.7.2 on a Mac. Chrome version is 18.0.

I have tried re-installing the extension by going to the agilebits extension link but I get the error message "Attempted to downgrade extension." and I click Okay but nothing happens. I've restarted the computer, tried restarting just the browser but nothing seems to work. When I look at the installed Extensions for Chrome 1Password does not show up on the page.

I was using the latest Beta when the problem started and have since installed the latest stable build in place of the beta but can't seem to get 1P to work in Chrome. Working fine in Safari and FF, though.

Any help would be appreciated.

Thanks

Kevin

1. 2 Posted by Stu Helm on 25 Jan, 2012 12:00 AM

   

   Sorry for the trouble here, Kevin, I think you may still have our latest Beta installed in Chrome, as it probably wouldn't let you install the older stable version over the Beta.

   To confirm this, can you go to Window > Extensions within Chrome and confirm which version of the 1Password extension you have?

   ---

   Stu Helm
   Agile Crusader
   AgileBits

   http://support.agilebits.com
   http://twitter.com/1Password

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2. 3 Posted by Kevin Kemmerly on 25 Jan, 2012 01:32 AM

   

   Yeah, that's what's weird - 1P doesn't show up in the Extensions list anymore. But still gives me the error when I try to install it.

   Kevin

   >

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3. Support Staff 4 Posted by Dave Teare on 25 Jan, 2012 06:49 PM

   

   Thanks for the update Kevin.

   It's very weird that 1Password is not in the Extensions list but you still see the "Attempted to downgrade extension" error message.

   Just a few days ago I released 3.9.0.39007, so the version number should be bigger than anything previous version. Can you try one last time and ensure you're downloading 3.9.0.39007? Just to ensure it is not a caching issue, please use this direct link:

   https://d13itkw33a7sus.cloudfront.net/dist/1P/ext/1Password-3.9.0.3...

   If it still gives the error, you might have to resort to the advice I saw while doing a quick Google on this: reinstall Chrome and/or create a new profile.

   Please let me know how it turns out. Thanks!

   -- Dave Teare
   AgileBits Founder
   (aka Papa Smurf)

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4. 5 Posted by Kevin Kemmerly on 25 Jan, 2012 07:01 PM

   

   Hi Dave,

   Installing the 3.9 beta worked.

   I can't tell you how much 1P has helped me out over the years.

   Thanks,

   Kevin

   >

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5. 6 Posted by Brandt Swindell on 25 Jan, 2012 11:31 PM

   

   Hello Kevin,

   Excellent news! Thanks so much for letting us know and for the kind words!

   We hope all continues to go well, and please let us know if you have any further problems.

   Cheers!

   Brandt

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6. System closed this discussion on 07 Jun, 2012 10:05 PM.

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