Dropbox stopped syncing [Reset Dropbox syncing in iOS app]
1password for mac, v3.8.15 isn't saving passwords. Or rather, it is, but then it's losing them and reverting to earlier versions of the database. It can apparently only sync with other 1password for mac, v3.8.15's, not other versions, and not ios devices.
I had to turn off all copies of 1password for mac and update them all before they would sync again. But now the newer ring of mac based 1password's aren't sharing info with my ios devices.
I'm syncing via dropbox. I can see the drop box files being created and sync'd so I don't believe the problem is with dropbox. I can change a password on mac, save, see the file written in finder, get growl notifications of the update on my other macs, I can see the updated files in the dropbox app on my ipad, but 1password on my ipad and iphone still shows the old password, even after an explicit sync request.
How do I get 1password working again? Should I be downgrading my macs?
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Support Staff 2 Posted by Khad Young on 04 Feb, 2012 08:54 AM
Hi Rich,
Thanks for taking the time to contact us. I'm sorry that you are having this problem.
If I understand correctly, the problem is only that new items are not showing up on your iOS devices. Is that correct?
Pelase reset Dropbox syncing from within 1Password on each of your iOS devices:
1Password > Settings > Sync > Dropbox > Account > Reset
Please let me know how it goes.
Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
3 Posted by rich on 06 Feb, 2012 02:35 PM
They seem to be syncing again. Thank you.
--rich
Support Staff 4 Posted by Kyle Swank on 06 Feb, 2012 05:43 PM
Hi Rich,
On behalf of Khad you are very welcome! He'll be glad to know you're up and running again.
If there is any way we can further assist you please let us know!
Cheers!
Kyle Swank
AgileBits Support
5 Posted by rich on 09 Apr, 2012 10:28 PM
Today's update broke dropbox syncing again. Resetting seems to be working.
If every new update requires resetting dropbox syncing, why don't you just do that automatically for me? Why do you need to hide it so that I'm out and about somewhere without the password I need and no way to figure out what to do to get it before I notice that syncing has broken?
Support Staff 6 Posted by Kyle Swank on 09 Apr, 2012 11:14 PM
Hi Rich,
I'm sorry about the trouble here. We didn't plan for this to happen like this. For your security we changed the way we stored the Dropbox "oauth token" and this update required a reset. You shouldn't need to do this again because of us, any other breakages would only be because of Dropbox changing things or some weird hiccup in the system.
Again, my apologies for the trouble.
Cheers!
Kyle Swank
AgileBits Support
System closed this discussion on 07 Jun, 2012 09:26 PM.