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Brady Barrows

20 May, 2012 05:43 PM

I thought I set up the iPhone with the same master password for my Mac but it doesn't work. I have tried every combination I can think of and the master password doesn't work. Do I have to delete the app and start over again or what? I checked your FAQs and nothing is mentioned on how to resolve this issue, or are their instructions for this on your site?

1. 2 Posted by Chris White on 20 May, 2012 08:08 PM

   

   Hey Brandy,

   I'm sorry to hear you've run into this, I apologize that we didn't have a documentation ready for you that would address this, we're in the process of doing a major overhaul of our documentation to improve it.

   Does your Mac have all of your current logins or would you loose anything if you just reinstalled 1Password on your iPhone and then synced all your data across again?

   To reset the password the best way to do it is to uninstall the 1Password app from your iPhone and reinstall it again. Heres what you need to do:

   1. On your iPhone home screen hold your finger down on the app icon until all of your apps start jiggling.
   2. Click on the ( X ) button on 1Password and confirm that you'd like to delete it.
   3. Go to the App Store on your iPhone and go to the Purchases section.
   4. Find 1Password and click on the Install button.
   5. Now setup 1Password the way you had it previously with the correct password and you should be back in action!

   Let me know if that worked for you or you ran into trouble and we'll work from there!

   Chris White
   AgileBits Support

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2. 3 Posted by Brady Barrows on 20 May, 2012 11:04 PM

   

   Yes. That worked! Very good instructions. It syncs with Dropbox and the
   master password works now.
   Thanks so much.

   Brady

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3. Support Staff 4 Posted by Kyle Swank on 21 May, 2012 02:07 AM

   

   Hi Brady,

   On behalf of Chris, you're most welcome!

   Please let us know if we can ever help in the future.

   Cheers!

   Kyle Swank
   AgileBits Support

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4. Kyle Swank closed this discussion on 21 May, 2012 02:07 AM.

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