iPad not syncing completely
Greg
I have been using 1 password for a while now on my iMac running
Lion, and my iPhone and iPad both running iOS 5.1.1 (although I
haven't really actually used it much on the iOS devices, especialy
with this problem on the iPad). The logins list on my iPad is
incomplete--I have many more on my iMac. I guess that it had synced
properly early on, but not for a while now. On the iPad, Dropbox
Sync is ON and even if I "Sync Now," the list is incomplete,
although it says "Sync completed 5/23/12 3:47:19 PM PDT".
It seems to be properly synced on my iPhone.
Also how many tries do we get when an iOS device asks for the
master password when getting a login?
I'm leaving town on Friday and would like to resolve this as soon
as possible so I have my data on my iPad. Thank you.
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2 Posted by Chris White on 23 May, 2012 11:07 PM
Hey Greg,
It's strange that you'd be missing logins on your iPad if both the Mac and the iPad Dropbox syncs have completed. Is it possible some of your missing items are generated passwords instead of actual logins? Those particular items aren't currently supported on the iPad unfortunately.
As for the master password attempts, I believe they're unlimited on the iPad, I just got up to 25 attempts without being locked out. On the iPhone you get significantly fewer attempts but when it does lock you out it's only briefly.
Since we don't use a four number passcode on the iPad there isn't as much security needed for someone trying to break into a secure alphanumeric master password.
Let me know on the syncing issue, hopefully we can get this cleared up this evening or tomorrow before you leave on your trip, we'll do our best! :)
Chris White
AgileBits Support
3 Posted by Greg Rubinstein on 23 May, 2012 11:59 PM
Hi Chris,
Thanks for the quick response. I don't know what you mean by generated passwords vs logins. Sometimes I use the password generator to create a password for a login and sometimes 1password asks me to save a password when I create a login at a site in Safari--maybe both of these at the same time? How can I tell the difference between a generated password and a login? Also why would my iPhone but not my iPad sync all the items from my iMac?
Sent from iCloud
4 Posted by Chris White on 24 May, 2012 05:09 AM
Hey Greg,
You can find Generated Passwords on your Mac by selecting 1Password > Preferences in the menubar and then going to the General tab if you aren't there already. Find the check box that says Generated Passwords and make sure it's checked.
Now you should have an additional section in your 1Password sidebar.
The reason that it's hidden by default and that we haven't yet built it into the iPad client is that ideally you'd never need to do anything with these but it is possible they account for you missing logins. Take a quick look around and see if you find passwords there that don't exist in your Logins section and aren't being displayed on your iPad. They are displayed in 1Password for your iPhone.
If that doesn't account for your missing logins we'll work from there.
Chris White
AgileBits Support
5 Posted by Greg on 24 May, 2012 06:27 AM
Hey Chris,
Generated passwords was already checked on the general prefs and was on the sidebar.
Of the 29 generated passwords on my iMac, 11 appeared on my iPad, for example, debix.com, Facebook.com, lattimes.com.
I still don't understand exactly what a generated password is.
Also, I have 2 wellsfargo.com generated passwords, but only one Wellsfargo login on my iMac and my iPad. I have 4 supersup.com generated passwords on my iMac, one Supersups login on my iMac, and none on my iPad.
I have pledgemusic.com as a login on the iMac, but not as a generated password or on my iPad. I have orbits.com login on my iMac but not under generated passwords or on my iPad.
Thanks for your help.
Greg
Support Staff 6 Posted by Kyle Swank on 24 May, 2012 02:50 PM
Hi Greg,
Generated Passwords are for when you need to quickly generate a random password for a website or account.
Also, when you use the Password Generator in the 1Password browser extension and click "Fill" it generates a "Generated Password" item. It's like a history. It's a security measure to make sure that your generated password is saved somewhere so that you can access it if the item doesn't get saved automatically as a new Login item.
So, there are two main ways they get created:
1) You click Generated Passwords in 1Password on your Mac. Then click the + button to create one
2) You use the "Password Generator" in the 1Password browser extension and click "Fill."
They will not exist for every item, and they aren't a permanent place to store passwords, you should always create a Login item or Account for anything that needs to be permanent.
So, with that said, generated passwords should show up in the "Passwords" section on the iPhone. But Generated Passwords are not currently synced to the iPad.
Are all of your "Login" items showing up on both the iPad and the iMac? If so, then everything is syncing fine.
Cheers!
Kyle Swank
AgileBits Support
7 Posted by Greg on 24 May, 2012 03:27 PM
Hi Kyle,
I usually would use the password generator in the browser extension as part of creating a login, and the the extension would usually prompt me to save the login.
But the issue is that the Login Items are not showing up on both the iPad and iMac. The iMac and iPhone appear to have all the logins, but the iPad only has some, as if it stopped actually syncing some time ago when I had fewer login items on my iMac, even though if I manually sync 1Password on the iPad, the time stamp says it was just synced.
Maybe the iPad isn't really connecting to the keychain in dropbox to get the logins?
Support Staff 8 Posted by Kyle Swank on 24 May, 2012 03:37 PM
Hi Greg,
The easiest way to sort of "kickstart" the syncing process is to reset Dropbox syncing on the iPad. It may help, so lets start with that.
It will prompt you for your Dropbox Email, Dropbox Password and Master Password. Make sure you tell it to remember your Dropbox Password.
Let it finish syncing then check to see if your items show up. If they do not, exit the application, double tap the home button to bring up the Fast App Switching tray. Then tap and hold the 1Password icon until it starts to jiggle. A red "-" should appear next to the icon. Tap this to fully "quit" the application. Tap the home button again to exit the fast app switching tray. Then launch 1Password.
Are your items there now?
Cheers!
Kyle Swank
AgileBits Support
9 Posted by Greg on 24 May, 2012 04:56 PM
Yes it worked! Thank you!
Greg
10 Posted by Mike Tselikman on 24 May, 2012 05:17 PM
Hi Greg,
That's great to hear! On the behalf of Kyle, you're welcome!
If we can be of further assistance, please let us know.
Thanks and enjoy 1Password!
Mike Tselikman closed this discussion on 24 May, 2012 05:17 PM.