Login keyboard shortcut not working
Kimberly
I need some help. I am NOT computer literate so I hope I can explain my problem. After having some problems with my Dlink Router, we reset my computer to default settings which removed the little 1Password icon I used on websites to add new passwords. I have no idea how to reset this. Can you help?
Thanks
Kimberly
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Support Staff 32 Posted by Kyle Swank on 24 Oct, 2012 04:20 PM
Hi Kimberly,
Just to verify, when you say this is enabled. Are you saying 1Password is listed there and is enabled?
Or just that the extension feature is enabled?
Cheers!
Kyle Swank
AgileBits Support
33 Posted by Kimberly Pomeroy on 24 Oct, 2012 04:59 PM
I did exactly what was asked to do in the email I am able to enable the
add on and 1 password was there . however there is no icon in the toolbar
Support Staff 34 Posted by Kyle Swank on 25 Oct, 2012 01:03 PM
Hi Kimberly,
Great, thanks for the clarification. Was the 1Password extension disabled there? If it was, try this again:
http://help.agilebits.com/1Password_Windows/missing-1P-button.html
Let us know if that helps.
Cheers!
Kyle Swank
AgileBits Support
35 Posted by Kimberly Pomeroy on 25 Oct, 2012 01:10 PM
I am sorry this is very frustrating. The 1password is not available on the
toolbar to customize. Here is what it looks like when I try to do this.
Please see attached. If you notice there is not an option to add.
36 Posted by Mike Tselikman on 25 Oct, 2012 04:04 PM
Hi Kimberly.
Can you click on the Tools Menu (gear icon) of your Internet Explorer's toolbar and select "Manage Add-ons"
From there, can you take a screenshot of that for me.
Thanks!
37 Posted by Kimberly Pomeroy on 25 Oct, 2012 05:20 PM
HERE YOU ARE
Support Staff 38 Posted by Kyle Swank on 26 Oct, 2012 03:50 PM
Hi Kimberly,
Do you see the help button in your toolbar On the right side, just next to the "Tools" menu?
If you click the two >> arrows next to the help icon, is 1Password listed in there?
Cheers!
Kyle Swank
AgileBits Support
Support Staff 39 Posted by Kyle Swank on 26 Oct, 2012 03:53 PM
Hi Kimberly,
I managed to get a screenshot for you too.
http://cdn.agilebits.com/kyle/users/Kimberly-IE-1Pass.png
As you can see there, my 1Password is hidden inside that area. Is yours?
Cheers!
Kyle Swank
AgileBits Support
40 Posted by Kimberly Pomeroy on 26 Oct, 2012 04:10 PM
Yeah it is!!!!!!! WOO HOOO....Now what?
Just leave it like that?
Support Staff 41 Posted by Kyle Swank on 26 Oct, 2012 04:17 PM
Hi Kimberly,
If you right click the toolbar, you should be able to edit its location.
http://cdn.agilebits.com/kyle/users/Kimberly-CustomizeIE.png
Then click 1Password and Move up:
http://cdn.agilebits.com/kyle/users/Kimberly-IE-MoveUp.png
Does that help?
Cheers!
Kyle Swank
AgileBits Support
42 Posted by Kimberly Pomeroy on 26 Oct, 2012 04:33 PM
You win!!!! We did it!
Thanks for persevering!
Support Staff 43 Posted by Kyle Swank on 26 Oct, 2012 05:35 PM
Hi Kimberly,
Thanks for your patience while we figured out what was going on.
Sometimes it just isn't as easy as it seems :)
Please let us know if we can ever help in the future. Have a fantastic weekend.
Cheers!
Kyle Swank
AgileBits Support
System closed this discussion on 07 Dec, 2012 05:41 PM.