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1password won't install from App Store, with error "The product distribution file could not be verified..."

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raykloss

19 Sep, 2011 07:52 PM

I have used 1P for many years, and rely on it with my Mac, and iPad. Recently I took the plunge and bought it from the Mac App store. Before then I deleted the program and various pieces (except for the database on drop box).

Now at my home computer, everything works fine. But at my work computer I cannot download it from the App Store, instead getting "The product distribution file could not be verified. It may be damaged or was not signed." I did the usual permissions, disk check etc, but it won't install.

1. 2 Posted by Roustem Karimov on 19 Sep, 2011 08:56 PM

   

   Thank you for taking time to contact us.

   I have never seen this problem before. The best result I have found so far is this thread on the Apple discussion forums:
   https://discussions.apple.com/message/12882636?messageID=12882636&a...

   Unfortunately, most of the posts were about OS X 10.6. There was a single solution suggested for Lion:

   I had the same problem on a MacBook Air that ships with Lion

   This is how you fix it

   1. Close Every App (Safari, iTunes, AppStore, etc)
   2. Launch Finder
   3. Press CMD+SHIFT+G (or click on Go then Go To Folder)
   4. Type the following /var/folders
   5. Open up Console (Spotlight Console and launch it)
   6. Open The AppStore
   7. Try to buy something free and you will see this message "The product distribution file could not be verified. It may be damaged or was not signed."
   8. Switch to Console and look at the error message

   8/31/11 6:50:37.121 PM App Store: FRPurchaseManager: Preflight operation for 415571499 failed with error: Error Domain=com.apple.appstore Code=0 "The product distribution file could not be verified. It may be damaged > or was not signed." UserInfo=0x7f9b2464aa00 {NSLocalizedFailureReason=Cannot create PKProduct from "file://localhost/var/folders/3p/sflvgxwj3hs4kdkjpgb30r4c0000gn/C/com.apple.app store/415571499/preflight.pfpkg" > Error Domain=NSURLErrorDomain Code=-1100 "The requested URL was not found on this server." UserInfo=0x7f9b2464ac00 {NSUnderlyingError=0x7f9b24648230 "The requested URL was not found on this server.", > NSErrorFailingURLStringKey=file:///var/folders/3p/sflvgxwj3hs4kdkjpgb30r4c0000gn/C/com.apple.appstore/41557 1499/preflight.pfpkg/index.sproduct, > NSErrorFailingURLKey=file:///var/folders/3p/sflvgxwj3hs4kdkjpgb30r4c0000gn/C/com.apple.appstore/41557 1499/preflight.pfpkg/index.sproduct, NSLocalizedDescription=The requested URL was not found on this server.}, > NSLocalizedDescription=The product distribution file could not be verified. It may be damaged or was not signed., NSUnderlyingError=0x7f9b2464ac40 "The requested URL was not found on this server."}

   In my case the problem was some file in the /var/folders/3p

   1. Quit AppStore

   2. I deleted the entire 3p folder (it gets recreated when you launch AppStore). If you really want to be safe, create a copy of that folder.

   You don't need to restart. Just Launch AppStore and it works!

   If you do not might, please also report this problem to Apple, it is important to make sure they know how widespread it is.

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2. 3 Posted by raykloss on 19 Sep, 2011 09:45 PM

   

   Read that before. Tried it, but it didn't help. Next plan is to back up, reinstall Lion and try again. I don't think it is a firewall issue.

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3. 4 Posted by Roustem Karimov on 19 Sep, 2011 10:01 PM

   

   I am sorry I couldn't find anything else!

   Let me know how it turns out for you.

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4. 5 Posted by Micah on 27 Sep, 2011 07:26 PM

   

   Worked for me.
   My problem folder was the "3_".

   Thanks!!!

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5. 6 Posted by Roustem Karimov on 28 Sep, 2011 04:54 PM

   

   Great! Thank you for letting us know, Micah!

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6. 7 Posted by raykloss on 28 Sep, 2011 07:33 PM

   

   OK, so here is what finally worked. I took the program from my home computer and brought it to work, dropped it into my Applications folder. Started up the program (which then had me sign in to verify the AppStore purchase) and everything is working now.

   It doesn't solve the original problem (Apple couldn't help me either), but this was a workaround.

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7. 8 Posted by David Chartier on 28 Sep, 2011 07:41 PM

   

   Hi raykloss. Have you seen this problem with any other application from the Mac App Store? Instead of spending the money to buy something new on your Mac at work, have you tried installing an app you already own from the store's Purchased tab?

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8. 9 Posted by Rajul on 08 Mar, 2012 02:23 AM

   

   Thanks. this worked. In my case the folder was c4. The trick is to figure out in console which folder is the one that has caused the error. Once that happens just go to that folder and delete it. Relaunch the app store and it works. Hope this helps

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9. Support Staff 10 Posted by Khad Young on 08 Mar, 2012 07:39 AM

   

   Fantastic! Thanks for letting us know, Rajul. :)

   If we can be of further assistance, please let us know. We are always here to help!

   ---

   Khad Young
   Forum Choreographer, AgileBits
   http://agilebits.com/support

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10. 11 Posted by Kim Gammelgård on 08 Apr, 2012 02:10 PM

    

    I had a similar problem, but dug a step deeper. Reading this line in the error message in the Console - thanks for the hint, btw:
    Cannot create PKProduct from ""file://localhost/var/folders/1x/3vp012k96g1fpj127wg231nh0000gn/C/co...""
    I went all the way down to the folder
    "file://localhost/var/folders/1x/3vp012k96g1fpj127wg231nh0000gn/C/co... and deleted two files: preflight.pfpkg and flyingIcon.
    There seems to be a lot in the /var/folders-folders, so I didn't want to ruin anything.
    But thanks for the hint, the two applications that were teasing me have now downloaded successfully.

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11. 12 Posted by Ben Woodruff on 08 Apr, 2012 03:27 PM

    

    Excellent! Thanks for the update Kim.

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12. System closed this discussion on 07 Jun, 2012 03:38 PM.

13. Raymond Okonski re-opened this discussion on 30 Jul, 2012 08:28 PM

14. 13 Posted by Raymond Okonski on 30 Jul, 2012 08:28 PM

    

    I have exactly this situation, and I am unable to d/l Mountain Lion as a result. Having followed the earlier advice, I tracked down the ivar/folder, in my case it was '1k'. THis was deleted, and after a fresh attempt,.... I had the same issue. Trying once more, but this time doing a restart was no better. It certainly d/l to my MacBook Pro, so I know the warning message is bogus - but I cannot find how to d/l a copy of Mountain Lion to a USB stick to install it that way.

    Any ideas, please?

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15. Support Staff 14 Posted by Kyle Swank on 30 Jul, 2012 10:40 PM

    

    Hi Raymond,

    If that doesn't work, you'll be best served contacting Apple Support. They would know a lot more about this than we do. Give them a buzz and they should be able to help.

    Cheers!

    Kyle Swank
    AgileBits Support

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16. System closed this discussion on 10 Sep, 2012 10:41 PM.

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