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can not move to dropbox

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Frederic

10 Apr, 2012 08:38 AM

Hi,

I just bought 1password from the appstore.
I have already a dropbox account enabled.
I went to pref to move the agile keychain to my dropbox but the button "utiliser dropbox" is grey and not activated.

Can you help me ?

Frédéric

1. Support Staff 2 Posted by Kyle Swank on 10 Apr, 2012 03:40 PM

   

   Hi Frédéric,

   Thanks for taking the time to contact us about the trouble you're encountering.

   Because of the way the Mac App Store works we had to put in sandboxing rules. As part of this there is a specific location that Dropbox needs to be located at.

   If you click the Dropbox icon in your Menu Bar. Then Preferences.

   Under "Advanced" it tells you the location of your Dropbox folder. It needs to be in your "home folder," the one named after your username.

   Here is a screenshot of mine:

   http://cdn.agilebits.com/kyle/Dropbox-Advanced-Location.jpg

   Once you've moved it to that location you can restart 1Password and it should allow you to use the Move to Dropbox button.

   Let me know how it goes.

   Cheers!

   Kyle Swank
   AgileBits Support

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2. 3 Posted by FREDERIC PIERRON on 11 Apr, 2012 09:45 AM

   

   Hello,

   It is impossible to move my dropbox to my home folder as it is a huge folder on another hard drive.

   I have made a symbolic link such as :

   ln -s /Users/fpierron/Library/Containers/com.agilebits.onepassword-osx-helper/Data/Documents/1Password.agilekeychain /Volumes/datas/Dropbox/1Password/1Password.agilekeychain

   And it seems to work. I have made a sync over my iPad (yes, i have bought the two softwares), and it seems to work also.

   You can put that solution into your KB ;-d .

   Regards,

   Frédéric

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3. 4 Posted by Stu Helm on 11 Apr, 2012 11:33 AM

   

   Hi Frédéric,

   Glad to hear that works for you, but in our experience symlinks can cause some issues so it's not something we can actively recommend.

   What a lot of users, including myself, have done when faced with larger Dropbox folders, particularly when the main drive is a smaller SSD, is to move the entire home folder to a different drive, that way the restrictions won't apply since the Dropbox folder would still be at ~/Dropbox and would still be on another drive.

   ---

   Stu Helm
   Agile Crusader
   AgileBits

   http://support.agilebits.com
   http://twitter.com/1Password

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4. 5 Posted by fredericpierron on 11 Apr, 2012 02:52 PM

   

   Thanks for the advice. Does it mean you have moved the home folder or made a symlink ?

   I encounter another problem on my macbook pro : I can not download the app from the mac app store : it says (in french) can not install without any details. I have rebooted my mac twice but is does not change anything. Have you any clue ?

   Regards,

   Frédéric

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5. Support Staff 6 Posted by Kyle Swank on 11 Apr, 2012 02:57 PM

   

   Hi Frédéric,

   You need to move Dropbox to your home folder using the Dropbox Preferences. A Symbolic Link may or may not work properly and I wouldn't recommend it.

   Is it not installing on a different computer than you had it installed on before? If so, you need to be running Mac OS X Lion in order to install 1Password from the Mac App Store. Perhaps that is the problem?

   Cheers!

   Kyle Swank
   AgileBits Support

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6. 7 Posted by fredericpierron on 11 Apr, 2012 03:02 PM

   

   Hi Kyle,

   I am on Mac OSX Lion.
   I may have a trial version on this computer before I buy it.
   I don't know how to do as for me it is important to have the app on my desktop and my portable computer.

   Frédéric

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7. 8 Posted by Ben Woodruff on 11 Apr, 2012 03:40 PM

   

   Thanks for the advice. Does it mean you have moved the home folder or made a symlink ?

   No symlinks involved at all. What both Stu and I have done is moved the entire home folder to the other drive, following instructions available online. I believe the particular set of instructions I used were these:
   http://www.tuaw.com/2009/05/14/tuaw-tip-moving-your-home-folder-to-...

   I don't know how to do as for me it is important to have the app on my desktop and my portable computer.

   Understandable. Unfortunately we don't have much (any) control over the installation procedure for the Mac App Store. I would suggest contacting Apple Customer Service regarding this issue and be sure to let them know what the error message you are receiving is.

   I hope that helps. Should you have any other questions or concerns, please feel free to ask.

   --

   Ben Woodruff

   Positive Experience Architect, AgileBits

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8. System closed this discussion on 07 Jun, 2012 09:49 PM.

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