Support Staff2 Posted by Kyle Swank on 15 May, 2012 03:01 PM
I'm sorry you're having trouble here. Could you please try the
Open a Finder window
Click Go->Go to Folder
Paste the following:
Drag the Extensions folder and the Databases folder to the
Restart Safari and re-install the 1Password extension again.
Does this fix the problem? If not, do any other extensions install?
You can test from the Safari->Safari Extensions link in the
Safari menu bar.
Today I upgraded from OSX 10.5.8 to 10.6.8. I am now on Safari
5.1.7 and 1Password 3.8.19. It says that my software is up to date.
I get a black or blank screen as per the attached screenshot. I
have tried everything from the page referenced in the link below as
well from the information of how to simply install both the
software and the extension:
I am now sitting with three extension files on my desktop and
all of my other extensions disabled (that, while not many I used as
often as 1Password and will have to be found and reinstalled again,
and they update no problem. Any of the others that are know to be
problems don't show up). Speaking of that, 1Password did not show
up to update in Preferences>Extensions after I updated.
The extension is installed in Firefox, although there is no icon
in the browser toolbar to be seen as there used to be. I do not
want to use Firefox, but I have come to depend on 1Password as it
is such a great app. I have it on all of devices!
That's very strange, Peggy, I can't recall ever hearing of
problems like this, but it could have been something in the update
process, one thing I'd suggest checking is is if you can install
other Safari extensions from Safari > Safari Extensions.... it's
likely this is an issue with Safari itself that you really should
I had no problems with the other five extensions that came from
the previous OS. They were sitting there in Safari Preferences >
Extensions. One had to be updated.
To test your theory minutes ago I added an extension via Safari
> Safari Extensions. No problem.
I am confused, though. You say to check if I can install from
Safari > Safari Extension. Is the 1Password extension available
from the Safari Extensions Gallery? I checked under Productivity,
Security and Other and couldn't find it. It seems to me that it
would not be found there since the 1Password app is needed to use
the extension. So, no, I did not try to install it from Safari >
Safari Extensions as it was not there when I went to look for the
My route to install the extension/update was from within
1Password > Install Browser Extensions which took me to this
As I have written previously the download link for Firefox
worked in Firefox while the download link for Safari took me to the
black screen. Downloading the Safari extension from Firefox to my
hard drive and then installing from that file worked. And, it
installed with the other extensions already installed. Hence, no
conflict with those extensions.
So, I am not sure what to fix in Safari.
Thank you. 1Password is a godsend and I am trying to get others
on the bandwagon.
System closed this discussion
on 02 Jul, 2012 06:41 PM.
Niels Alpert re-opened this discussion
on 08 Aug, 2012 03:21 PM
12 Posted by Niels Alpert on 08 Aug, 2012 03:21 PM
This workaround -downloading the safari extension via Firefox
worked for me. I tried all the other suggestions; deleting
extensions file, running 1password diagnostic, etc. to no
Thanks for this fix!