update

Juerg's Avatar

Juerg

23 May, 2012 11:39 PM

Since I made the latest update on the iPad, 1Password on the Mac asks me for "Secret 1" and "Secret 2" and shows me a new, second, iPad, which I cannot synchronize. iPhone worked normally but when I made the update for the iPhone, the same problem occured. In the conclusion that means, that since the latest updat, I am not able to synronize me iPhone and my iPad with my iMac (which now uses as well the tatest update). Seem to be a bug. Can one fix that? Thank you very much.

  1. Support Staff 2 Posted by Kyle Swank on 24 May, 2012 01:15 AM

    Kyle Swank's Avatar

    Hi Juerg,

    I'm sorry for the trouble here. Due to changes we made in 3.6.5 (the latest 1Password for iOS update) some users will need to reset their syncing.

    • Please open the 1Password application on your Mac.
    • Right click each "device" in the "Sync" pane and delete it

    Next, open 1Password on your iPad. Click Settings->Sync->Wifi and click "Allow New Connections"

    This should then prompt you to enter the secret codes, and they should pop up a window on the Mac to enter them. If they do not, you should notice the iPad in the Sync pane on the Mac. Click it, then click "Sync Now." This should pop up the window to enter the secrets.

    Let us know if this helps!

    Cheers!

    Kyle Swank
    AgileBits Support

  2. 3 Posted by Juerg on 27 May, 2012 08:11 PM

    Juerg's Avatar

    Hy Kyle, Thank you very much! This fixed the problem.
    Have a good time.
    Juerg

  3. 4 Posted by Chris White on 27 May, 2012 09:38 PM

    Chris White's Avatar

    Hey Juerg,

    I'm glad Kyle was able to help you out and on his behalf you are most welcome!

    Please feel free to let us know if there's anything else we can help you with!

    Chris White
    AgileBits Support

  4. Chris White closed this discussion on 27 May, 2012 09:38 PM.

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