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Chrome extension doesn't work with the new Chrome users

Sam Minnée's Avatar

Sam Minnée

10 Jan, 2012 09:15 PM via web

I have 2 Google accounts and I'm using the new "Chrome users" feature to switch between them. However, I can't connect to 1password with the 2nd Chrome user. It gives a "Helper not connected." error.

Is this a bug in your 1password extension, and if so, can it be fixed?

  1. 2 Posted by Marty Skinner on 10 Jan, 2012 10:31 PM

    Marty Skinner's Avatar

    I'm sorry for any inconvenience, Sam. Google Chrome's ability to have multiple users is something that we'll need to build into our application. It's on the list, but I cannot commit to when it will be something that will be in place.

    If we can help in other ways please let us know. Thanks!

  2. 3 Posted by Alex on 19 Jan, 2012 10:01 AM

    Alex's Avatar

    +1 for this...

    I always get the message "Helper not connected". Very frustrating...

  3. Support Staff 4 Posted by Dave Teare on 19 Jan, 2012 07:44 PM

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    Thanks for casting your vote Alex. Adding support for multiple Chrome profiles is near the top of our priority list and I hope we can release an update soon to add support.

    Interestingly enough Roustem has this working on his development machine already so we're getting closer. We "just" need to test the heck out of it and sort out the edge cases.

    -- Dave Teare
    AgileBits Founder
    (aka Papa Smurf)

  4. 5 Posted by Ian Silber on 23 Jan, 2012 06:42 PM

    Ian Silber's Avatar

    +1

  5. Support Staff 6 Posted by Stu Helm on 23 Jan, 2012 06:46 PM

    Stu Helm's Avatar

    Thanks for the up vote, Ian, as Dave said we're getting closer and this is high on our list of things to add.

    Stu Helm
    Agile Crusader
    AgileBits

    http://support.agilebits.com
    http://twitter.com/1Password

  6. 7 Posted by Joe Hayashi on 29 Jan, 2012 12:32 AM

    Joe Hayashi's Avatar

    +1!

  7. Support Staff 8 Posted by Kyle Swank on 30 Jan, 2012 03:48 PM

    Kyle Swank's Avatar

    Hi Joe,

    Thanks Joe. We're getting there. We aren't going to rush it though. Thanks for your vote!

    Cheers!

    Kyle Swank
    AgileBits Support

  8. 9 Posted by Richard Vowles on 02 Feb, 2012 03:26 AM

    Richard Vowles's Avatar

    It also happens if you sync Chrome to your browser. The install nukes itself on the second browser, so I have had to turn syncing off.

  9. Support Staff 10 Posted by Khad Young on 03 Feb, 2012 10:18 AM

    Khad Young's Avatar

    Thanks for the feedback, Richard.

    We actually added support for multiple Chrome profiles in the latest beta version of the extension. :)

    Please create a new discussion thread if you have any trouble with the new feature in the beta extension. You can download the beta Chrome extension directly from here:

    https://agilebits.com/extensions/mac/chrome.html?beta=y

    Khad Young
    Forum Choreographer, AgileBits
    http://agilebits.com/support

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