1P browser plugin causes massive slowdown
I have 1P 3.8.19 and Firefox 12.0, running under OSX 10.7.4
When Firefox is first opened, everything (including 1P) works fine. Over the space of several hours, however, Firefox begins to exhibit "hiccups" for lack of a better term. Scrolling is jerky and entering data on website forms in particular is slow - sometimes a full second elapses between typing a character and having it appear on a website form.
This problem does not manifest itself all at once, but gets progressively worse, until Firefox has to be closed down completely (and that takes much longer than it should) and restarted.
Disabling the 1P extension made the problem go away completely.
My guess is that the 1P extension is gradually eating up resources and not releasing them. I have tried removing and reinstalling the 1P browser extensions to no avail.
It's not just Firefox.. when this problem is occurring, Safari and Chrome (which also have the 1P extension installed) exhibit the same behavior.
At present 1P is unusable for me. I hope a solution can be found!
Oliver
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2 Posted by Chris White on 23 May, 2012 10:36 PM
Hey Oliver,
Thanks for letting us know you're running into this, we have seen a few reports like this before and I'm going to try and I'm going to track down the details. In the meantime I'd like to have you generate a Diagnostics Report for us so that we can take a look behind the scenes to figure out what's going wrong. To generate a Diagnostics Report please follow the instructions here:
http://support.agilebits.com/kb/troubleshooting/create-a-diagnostic...
Note: There are two sets of instructions in this guide for different versions of 1Password. Since you have the version from our website please follow the second set of directions.
Once you've generated the report please attach it here:
http://support.agilebits.com/discussions/1password-38-for-mac-from-...
Thanks!
Chris White
AgileBits Support
3 Posted by ohioaviator64 on 24 May, 2012 03:06 AM
Thanks for your quick reply!
OK, here is a diagnostics report generated after a clean restart.
Please let me know if you need another one generated when the problem is occurring.
Support Staff 4 Posted by Khad Young on 24 May, 2012 04:39 AM
Thanks for the report, Oliver! While we review it, could you tell me if you still experience the issue with autosave disabled?
Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
5 Posted by ohioaviator64 on 24 May, 2012 12:31 PM
I will run it that way today and see what happens
6 Posted by Brandt Swindell on 24 May, 2012 12:56 PM
Hello Oliver,
We look forward to hearing your results!
Regards,
Brandt
7 Posted by ohioaviator64 on 27 May, 2012 06:03 PM
OK, three days with autosave disabled and the issue has not occurred.
8 Posted by Stu Helm on 27 May, 2012 06:33 PM
Thanks for the confirmation, Oliver, that helps us confirm the problem.
You can still save Logins into 1Password via the extension as such:
Do let us know if you have an issues, hopefully we can actually fix this once and for all, though that said we think there's actually some bugs in Firefox's extensions APIs that cause the problem in the first place.
Stu Helm
Agile Crusader
AgileBits
http://support.agilebits.com
http://twitter.com/1Password
9 Posted by Marcus Bointon on 30 May, 2012 08:04 AM
I've been seeing slowdowns in Firefox too. I have a feeling it's affected by private browsing mode, which I'm forever turning on and off (it's a useful way of resetting cookies when testing), however I'm not using anything that would cause an auto-save. What's more, I can't find an option to turn auto-save off as mentioned in this post. The only settings visible in the plugin are 'Automatically submit logins' and 'Ask to save new logins', neither of which means quite the same as auto-save - there is an implication that turning off 'ask to save...' will save without asking, rather than not saving.
What's more, I'm always on the same sites, so there's never anything new to save, unless it's somehow recording every form submission (though nothing shows in the DB).
I too find that firefox 12 is very slow to quit - Firefox has generally been getting less usable since about 6.0.
10 Posted by Stu Helm on 30 May, 2012 05:09 PM
Marcus,
Sorry for the confusion 'Ask to save new logins' is the 'auto-save' option, turning this off will prevent 1Password from prompting you to save new logins, 1Password never actually automatically saves new Logins without your permission.
We're still trying to track down exactly what's happening here, we think it's a conflict with some extension frameworks in Firefox and Chrome, it can be caused by sites that have a lot of form elements. So, if you disable this option it would be good to know if the performance issues are fixed for you?
I have to agree with you about Firefox though, I'm sad too as Firefox used to be my go to browser on Windows (before I moved to Mac) and then Mac for a while, now I'm a Safari and Chrome guy.
Stu Helm
Agile Crusader
AgileBits
http://support.agilebits.com
http://twitter.com/1Password
System closed this discussion on 11 Jul, 2012 05:11 PM.