Thank you for the update, Patrick! Mark, are you using extension
3.8.8 or the beta 3.8.9b3? If you're using 3.8.8, could you please
give the beta extension a try and see if that works better for you?
You can install the beta extension from our extensions page, just
check the option to allow beta extensions on the right side: https://agilebits.com/extensions/mac/index.html
63 Posted by Vincent van Wichen on 09 Dec, 2011 11:03 PM
It seems for me that Chome 16 and the latest Beta release of the
plugin resolved the issue of freezing.
One interesting detail: I have never changed the universal unlock
within the plugin. It is/was still enabled.
Could it have been a loop between the plugin and 1passwd(agent) with
version 3.8.8 (of the plugin)?
Thanks for the update. We're getting a lot of reports that
Chrome 16 Beta and 3.9 beta extensions are working much better for
a lot of our customers.
We did improve the communication between the extension and the
1Password app in the latest 3.8.12 update, so that might also be
it. We made improvements on all fronts basically to make it more
robust with Chrome.
Please do keep us posted, we're still working on fixing the rest
and any information we can get, we'll be able to help everybody at
Since I am not sure which beta you are referring to -- 1Password
extension or Chrome browser -- I should point out that the
combination of the two is what has seemed to work well for people.
Please install the Chrome 16 beta
from Google and the 3.8.9 beta
extension from our site to see if this resolves the issue you
Support Staff68 Posted by Dave Teare on 10 Dec, 2011 10:11 PM
Thank you for the extra data point, Patrick. It's very
The developer side of me is upset as I don't know exactly why
our changes fixed the issue, or if it was actually fixed on the
Chrome side. But the Customer Service side of me is doing a snoopy
dance knowing you and others are experiencing success :)
Support Staff69 Posted by Dave Teare on 10 Dec, 2011 10:21 PM
Oh Patrick, I meant to ask: Chrome 16.0.912.63 beta is out now;
I think it was built on Tuesday. It's a whooping 22 "thingies"
bigger than yours. Does your success continue when updating to the
We just released an update to our Beta extension for Chrome that
may fix some of your freezing issues but we need you to test it to
confirm. We added an option to disable a specific animation. There
is an old Chrome bug where some animations can freeze certain
To update to this latest Beta Chrome extension:
First, update 1Password by opening the main 1Password app and
go to the 1Password Menu > Check for Updates
After the update is installed, open Chrome and right click on
the 1Password button to select Uninstall
Open 1Password and go to the 1Password Menu > Install
Browser Extensions, it'll take you to our extension setup page and
then check Allow Beta Extension on the right.
Press the Download button next to Chrome and then follow its
instruction to install the extension.
After you do that, please open 1Password in Chrome, go to
Settings > About 1Password and click on the 1Password Logo.
It'll show you advanced settings and then uncheck "Enable
animations". Here's the video of it in action.
After that, lock 1Password and restart Chrome. See if you can
reproduce this now.
I hope this helps, please let me know how it turns out.