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Backup eats Memory - why ?

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Hans Schreier

22 May, 2012 04:43 PM

Sometimes I make a backup of my Knox Vault to an external drive.
My MacPro has 11 GB of RAM. Starting with the Knox Backup there is 8 GB RAM free and during copying free memory gets lower and lower up to only 500 MB.
What's the reason for these devouring of memory ?

1. 2 Posted by Mike Tselikman on 22 May, 2012 06:06 PM

   

   Hi Hans,

   It's not yet clear what the reason, it shouldn't happen at all.

   Can you tell me if you set your "Create new vaults In" to the same directory as the backups in Knox's settings?

   If yes, please change the Backup directory or "Create New Vault" to be different from each other. After that, kill Knox and restart it, is it working much better now?

   I hope this helps, please let me know.

   Thanks!

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2. 3 Posted by HH S on 23 May, 2012 11:38 AM

   

   Hi Mike,

   thanks for your question, but the "default" creating vaults directory is quite different then the backup ones.
   I make the backup onto an external disk which is connected via USB.
   With kind regards,

   Hans Schreier

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3. 4 Posted by Mike Tselikman on 23 May, 2012 03:25 PM

   

   Hi Hans,

   Can you take a screenshot of the Activity Monitor showing that Knox's consuming the memory when backing up.

   In addition to that, could you send us the Knox Logs?

   For the first log file, please open Finder and select the Go Menu > Go to Folder option. Type or copy the following address in there without the quotes:

   "~/Library/Logs/Knox/"
   

   Locate the file called "Knox.log" and attach it to a reply message to this email. For some users, this file may not exist. Don't be alarmed if that's your situation as well.

   I'll also need to look at the other logs in the Console.app while you attempt to reproduce the problem with Knox. You can get these logs as follows:

   1. Launch Console.app which can be found in the /Applications/Utilities folder.
   2. Click the "Clear Display" button on the toolbar.
   3. Launch Knox and reproduce the problem. Then wait 15 seconds to let the Console refresh.
   4. Press Command-A to select all the logs and Command-C to copy them to your clipboard.
   5. After starting a reply to this email, press Command-V to paste the logs.
   

   Please send me these logs and I'll try to help more.

   Thanks!

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4. 5 Posted by HH S on 13 Jun, 2012 10:10 AM

   

   Hi Mike,

   as you see, it took some days to create the wanted documents.

   1. Activity Monitor screenshots. Within the menu bar you can see the free memory shown by "Free Memory"-tool:

   2. Knox.log:

   3. Console.app screendump

   I hope, you can find the reason of the permanent memory reduction.

   With kind regards,

   Hans-H. Schreier

   D-88662 Ueberlingen
   Germany
   Mail: [email blocked]

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5. Support Staff 6 Posted by Kyle Swank on 14 Jun, 2012 02:28 PM

   

   Hi Hans,

   Have you actually verified that it is Knox that is using the memory? From the screenshots I am seeing here Knox is not using up all of that memory. It appears to be using a pretty acceptable amount of memory. I'm not seeing in the list (though the screenshots are tiny) what may be eating up all of the ram.

   If you quit Knox after this, does the memory become inactive or free?

   Cheers!

   Kyle Swank
   AgileBits Support

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6. 7 Posted by Paul Schacht on 17 Jun, 2012 03:22 AM

   

   This comment was split into a new private discussion: Backup eats Memory - why ?

   I have the same issue. Knox is definitely the culprit. When I look at its memory use during backup in Activity Monitor, the use isn't large. However, nothing else could possibly account for the steady and rapid disappearance of free memory while I do a backup. It happens every single time. Quitting Knox afterwards does not free up memory, either.

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7. System closed this discussion on 29 Jul, 2012 03:36 AM.

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