Support Staff2 Posted by Khad Young on 24 May, 2012 04:28 AM
Thanks for taking the time to contact us. I'm sorry to hear that
you are unable to remember your master password.
For your privacy and security, your master password is known
only by you. We cannot reset it for you and you cannot change it
without entering the old one. There is also no "back door" to
access your data without the master password. If there were, that
would be a security hole that criminals could exploit to steal your
If you think you know what the password is, but it is not being
accepted, please see the tips in this guide:
Please try each tip, for we have found them to be the most
common causes of this problem.
Since your data file is stored separately from the 1Password
application, uninstalling the application will have no effect on
starting over with a new data file. The last section in the portion
of the User Guide to which I linked provides instructions for
starting over with a fresh data file.
If you've really never stored anything in your 1Password data
file then starting over is really easy -- but you'll want to make
sure and provide a good "password hint" so you don't forget the
master password again.
If we can be of further assistance, please let us know. We are
always here to help!