Thank you for contacting us. I am sorry you are having this
Your master password is used to encrypt all your confidential
information for each item that has the master password enabled;
without this password the data in these items cannot be recovered.
Your 1Password master password is known only by you, and we cannot
reset it for you; if we could, that would be a security hole that
criminals could use to steal your data.
I am afraid that if you cannot remember the password, you will
need to reset your master password. Make sure you're using the
latest version of 1Password on your iOS device and then navigate to
(More) > Settings > Security and tap Reset Master Password.
Note that any entries that were previously protected by the master
password will be permanently lost.
If you reset the database there are a few ways to retrieve your
data after the reset:
If you've been using Dropbox to sync your data with 1Password
for Mac or Windows, just set up Dropbox syncing again, and your
data will start syncing to your iPhone automatically. Please see
this guide for instructions:
If you've used the built-in "backup and restore" feature to save
a backup copy of your 1Password data, you can use it again to
restore that saved backup file. You can read more about our backup
and restore option here:
As I had a similar problem may I repeat that the above "resets"
only return the problem back to the beginning in that the master
password is set back as well. At least it seems that way using the
above mentioned first and second method.
These methods do not help when the password at the other end,
let's say iPhone 1Password Pro does not compute either.
A way for users to recover their data, perhaps with a further
"super password", as some mobile providers use, would be a great
advantage. It is not always the user, who simply "forgets" his
password, a crash or iOS update may cause the same problem.
Hey Brent: that was very helpful!
however if I do not have a 1 password on my mac, can I not retrieve data?
also, if I lose my phone, drop it in the tub (which has happened), etc- is there a way of
retrieving all of my secure data from the cloud?
I really need to have a back up way of retreiving lost data of all of my passwords etc, and if it means
purchasiong 1 password for mac I will do it. or doing some other form of back up system.
thanks again for your speed and direct answers.
Sorry for the confusion! While a password recovery feature you
describe would be convenient should you forget your Master
Password, it would also really lower the security of 1Password. We
just don't have access to this information in the first place, and
the security of your 1Password data relies heavily on you using a
strong, unique Master Password that no one else knows -- and of
course your remembering it.
We don't want to be in a position to cause our customers'
sensitive data to fall into the wrong hands, and while you may be
comfortable with us having the information necessary to recover
your password or data, most of our customers use 1Password because
it allows them to be fully in control of their data. The price of
this is that the onus is on you to guard your Master Password. I
encourage you to write it down and put it in a safe deposit box or
other secured location so you (or your loved ones, should something
happen to you) are able to recover it if needed.
You are totally welcome. Thanks for following up. That is a
You absolutely don't have to use the desktop version to back up
your data. 1Password on iOS has built-in backup and restore
functionality. Just launch 1Password on your iPad or iPhone and go
to (More) > Settings > Data(base) > Backup & Restore
and follow the instructions to navigate to the address provided
using the web browser on your computer to save the .1ptbackup